Terms of service

Back Post Studio – Terms of Service

Overview

Welcome to Back Post Studio. Throughout these Terms, “we”, “us” and “our” refer to Back Post Studio.

These Terms of Service govern your use of our website, products, and services. By accessing or using our website, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our website or Services.

Our store is hosted by Shopify, which provides the ecommerce platform we use to sell our products securely online.

1. Access and account

By using this website, you confirm that you are at least 18 years old or have permission from a parent or guardian.

You agree to provide accurate and current information when placing an order or creating an account. You are responsible for maintaining the security of your account and password.

2. Our products

We aim to display our products as accurately as possible. However, colours and appearance may vary slightly depending on your device or screen settings.

As many of our products are made to order, minor variations in print placement, colour, or garment details may occur.

We reserve the right to update, change, or discontinue products at any time without notice.

3. Made-to-order products

All products are made to order specifically for each customer.

Because of this, we are unable to accept returns or exchanges for incorrect sizing, change of mind, or accidental orders. Please refer to our Refund Policy for full details.

Please check sizing carefully before ordering.

4. Orders

Placing an order does not guarantee acceptance. We reserve the right to refuse or cancel orders at our discretion.

Once an order has entered production, cancellations or changes may not be possible.

If we cancel or cannot fulfil your order, any payment taken will be refunded.

5. Prices and billing

All prices are shown in GBP unless stated otherwise.

Prices, promotions, and product availability may change without notice. Shipping costs, taxes, customs duties, or import charges may apply depending on your location.

You agree to provide accurate billing and payment information for all purchases.

6. Shipping and delivery

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by postal services, customs processing, weather, strikes, or events outside our control.

International orders may be subject to customs duties or import charges set by your local authority. These charges are the responsibility of the customer.

7. Intellectual property

All content on this website, including logos, graphics, designs, text, images, and product artwork, is owned by or licensed to Back Post Studio and protected by UK and international intellectual property laws.

You may not reproduce, copy, distribute, modify, or commercially use any content from this website without our prior written permission.

8. Optional tools and third-party links

We may provide access to third-party tools, services, or links. We are not responsible for the content, policies, or practices of third-party websites or services.

Your use of any third-party service is at your own risk.

9. Privacy

Any personal information submitted through our website is handled in accordance with our Privacy Policy.

Our store is hosted by Shopify, which may process certain information in order to provide secure payments, checkout, and website functionality.

10. Feedback and user content

If you submit reviews, feedback, suggestions, or other content to us, you grant us permission to use, reproduce, and share that content for marketing or business purposes.

You must not submit unlawful, abusive, misleading, or infringing content.

11. Errors and inaccuracies

Occasionally, product descriptions, pricing, or availability information may contain errors or inaccuracies.

We reserve the right to correct errors, update information, or cancel orders where necessary.

12. Prohibited uses

You must not use this website:

• for unlawful purposes
• to infringe intellectual property rights
• to upload malicious software or harmful code
• to interfere with website security or functionality
• to scrape, copy, or automate access to the website without permission

We reserve the right to restrict or terminate access if these Terms are breached.

13. Termination

We may suspend or terminate access to our Services at any time if we believe these Terms have been violated.

Any obligations or liabilities incurred before termination will remain in effect.

14. Disclaimer of warranties

Our website and Services are provided on an “as available” basis.

While we aim to provide accurate information and reliable service, we do not guarantee uninterrupted access, error-free operation, or that products will always meet individual expectations.

Nothing in these Terms limits your statutory rights under UK consumer law.

15. Limitation of liability

To the fullest extent permitted by law, Back Post Studio will not be liable for indirect, incidental, or consequential losses arising from your use of the website or products.

Nothing in these Terms excludes liability for fraud, death, personal injury caused by negligence, or any liability that cannot legally be excluded under UK law.

16. Severability

If any part of these Terms is found to be unlawful or unenforceable, the remaining sections will continue to apply.

17. Entire agreement

These Terms, together with our Privacy Policy and Refund Policy, form the entire agreement between you and Back Post Studio regarding your use of the website and Services.

18. Governing law

These Terms are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms or your use of the Services will be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Changes to these terms

We may update these Terms from time to time. Any changes will be posted on this page.

Continued use of the website after changes are published constitutes acceptance of the updated Terms.